Boutique Policies

Welcome to Sylvie B Designs & Boutique

To make your shopping experience as delightful as possible, we've put together a few simple policies. These are designed to ensure everything runs smoothly, from the moment you fall in love with a piece to the day it arrives at your door.

Processing In-Stock Orders

After you place an order for in-stock items, we will process and ship them within 3-5 business days.
Once your order has shipped, you will receive a tracking number. The actual delivery time is separate from our processing time. While we work hard to get every package out quickly, please be aware that shipping delays can occasionally occur due to carrier limitations, peak seasons, or other unforeseen postage issues.

Returns & Refunds

We want you to be completely happy with your purchase! If for any reason you're not, you can return items from our Boutique collection within 7 days of delivery.
To be eligible for a return, your item must be in the same condition you received it, unused with tags, and in its original packaging.
To begin the return process, simply email us at sylviebdesign@gmail.com. We'll let you know if your return is approved and provide you with a return shipping label and instructions. Please note that return shipping costs are the customer's responsibility.
We cannot accept items sent back without an approved return request.

Exceptions/Non-Returnable Items

Custom Products: This category includes all custom-made items and special orders cannot be returned.
Commissioned artwork and paintings are non-returnable.
Furniture: All furniture purchases, including special and custom orders, are final.
Sale Items: Items purchased on sale are not eligible for return.
Services: E-design packages are custom created for you, all sales are final and non-refundable.

Damage & Issues

Please inspect your order as soon as it arrives. If you receive an item that is defective, damaged, or incorrect, contact us immediately at sylviebdesign@gmail.com. We want to correct any issues right away.

Shipping

Shipping and handling fees for items from our Boutique collection are calculated at checkout. These costs are based on Canada Post rates, and depend on the destination, weight, and size of the package. Please note that all shipping and handling fees are the customer's responsibility.
International Customs Tariffs and Taxes: We have no control over international customs tariffs or taxes. Any fees are determined by the destination country and are the responsibility of the customer.

Special Order Shipping

Custom chairs, sofas and special orders are delivered by transport companies. The shipping costs are quoted directly from them and are based on your location. These items are shipped directly from the transport 's warehouse, which may result in extended delivery timelines. You will be contacted to schedule a delivery date or to arrange a pickup if you prefer.

White Glove Service

White-Glove service is an additional cost, calculated based on the number of items requiring setup. This service includes assembly, installation, and the removal of all packaging.
This service is provided by independent third-party providers, not Sylvie B Designs & Boutique. We will connect you with a professional service provider to ensure the job is done well.

Colours

We do our best to display the colors of our products as accurately as possible on the Sylvie B Designs & Boutique website. However, please be aware that due to variations in monitor settings, the colours of our products may appear slightly different in person. We cannot guarantee a perfect color match.

Out of Stock

Occasionally some items are temporarily out-of-stock or sold out. If this occurs, we will notify you and fill your order at the earliest date possible.

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