Boutique Policies

Welcome to Sylvie B Designs & Boutique

To make your shopping experience as delightful as possible, we've put together a few simple policies. These are designed to ensure everything runs smoothly, from the moment you fall in love with a piece to the day it arrives at your door.

Please Shop Mindfully

  • To ensure the best experience, we encourage you to review all product details and measurements carefully before completing your purchase.
  • We want you to be completely happy with your purchas!

Returns & Refunds

  • Please inspect your order as soon as it arrives. If you receive an item that is defective, damaged, or incorrect, contact us immediately at sylviebdesign@gmail.com. We want to correct any issues right away.
  • To be eligible for a return, your item must be in its original packaging. 
  • To begin the return process, simply email us at sylviebdesign@gmail.com. We'll  provide you with a return shipping label and instructions.  Return shipping costs are the customer's responsibility. 
  • All authorized returns must be shipped directly to our supplier’s warehouse. 
  • Suppliers will not be accept items sent back without an approved return request.

Exceptions/Non-Returnable Items

  • Custom Products: This category includes all custom-made items and special orders cannot be returned.
  • Commissioned artwork and paintings are non-returnable.
  • Furniture: All furniture purchases, including special and custom orders, are final.
  • Sale Items: Items purchased on sale are not eligible for return.
  • Services: Virtual Design packages are custom created for you, all sales are final and non-refundable.

Damage & Issues

  • Please inspect your order as soon as it arrives. If you receive an item that is defective, damaged, or incorrect, contact us immediately at sylviebdesign@gmail.com. We want to correct any issues right away.

 

Shipping: Direct from Suppliers

  • To bring you a curated selection of unique pieces, all items in our Boutique collection are shipped directly from our trusted suppliers.
  • Items may originate from different locations, delivery times may vary and your order may arrive in multiple packages. We appreciate your patience as we coordinate these shipments for you.

Colours

  • We do our best to display the colors of our products as accurately as possible on our Boutique.
  • However, please be aware that due to variations in monitor settings, the colours of our products may appear slightly different in person. We cannot guarantee a perfect color match.

Out of Stock

  • Occasionally some items are temporarily out-of-stock or sold out. If this occurs, we will notify you and fill your order at the earliest date possible.